Effective Date: 20th May 2015
IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE THE SERVICES.
(A) How We Collect And Use Information
We collect the following types of information about you:
- Information You Provide Us Directly:
TBOX collects both personal information and non-personal information that you provide to us, including personal information that may be contained in any video, comment, or other submission you upload or post to the Service. “Personal information” is information that identifies you and can be used alone to contact you online or offline. TBOX may collect personal information from you in the context of:
(a) Account registration and administration of your user account;
(b) Customer support and technical assistance;
(c) Processing your order for products or services offered by TBOX;
(d) Registration for your TBOX products;
(e) Providing updates to you regarding your TBOX products;
(f) Newsletter subscriptions;
(g) Access to TBOX products or services on social networks or third party services;
(h) Services provided online, by way of your mobile device or the TBOX software; and
(i) Other uses of the Services where personal information is requested for use and/or participation.
The specific types of personal information collected will depend upon the activity and may include your full name, email address, phone number, home address, mobile phone number, credit card information, and shipping address. Our mobile services may request access to your photos, WiFi network name and product serial number. TBOX may also ask for “non-personal information,” i.e., information that, alone, cannot be used to identify or contact you. Such non-personal information may include, for example, gender, birth date, or zip code. You may be asked to submit non-personal information with personal information or separately. If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services or products, you or they are seeking.
- Automatically Collected Information:
(a) Log File Information:
Log file information is automatically reported by your browser or mobile device each time you access the Services. When you use the Services, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.
(b) Location Data
When you access the Services by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Service. Some features of the Services, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.
(d) ?Clear GIFs / Web Beacons
When you use the Services, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personal information. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Services.
(e) Analytics Information
We may directly collect analytics data, or use third-party analytics tools and services, such as Google Analytics, to help us measure traffic at our website. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
(f) Ad Servers, Third Party Advertising And Website Analytics
We do not serve third party advertisements to you while using www.220.127.116.11\/tbox. However, we do work with website analytics and advertising partners to deliver TBOX advertisements on third party publisher websites – these partners may set cookies on your computer’s web browser. These cookies allow our partners to recognize your computer so that the ad server can show you TBOX advertisements elsewhere on the Internet, and so that our analytics software can measure your engagement and interactions while using www.18.104.22.168\/tbox. In this way, ad servers may compile anonymous, non-personal information about where you, or others who are using your computer, saw our advertisements, whether or not you interacted with our advertisements, and actions performed on subsequent visits to www.22.214.171.124\/tbox. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you, and it allows TBOX to optimize the performance of our advertising campaigns and the usability of our website. In other words, we use analytics data in concert with data about our online ads that have been shown using online advertising networks. By doing so, we can understand how anonymous users interacted with our website after seeing our ads.
??(g) Mobile Software Applications
When you use a TBOX mobile application, we may automatically receive certain information about your mobile device and use of the application, including a device identifier, operating system, version, and other information about your mobile device as well as time spent in different portions of the TBOX mobile application. We monitor customer software usage to help us develop the design and layout of the mobile application and to improve the content to better match the interests of our users. We may also collect different types of information about your location, including general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based functionality on mobile devices used to access the Services), and may use that information to customize the Services. If you access the Services through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this.
Our desktop software may automatically send anonymous data about usage of the software when it connects to the internet. This information will not contain any personal information; it may contain information about your computer such as operating system, technical specifications, and data related to your use of the software on the computer, e.g., number of installs and downloads, screens visited, screen resolution selected, video recording mode, and other types of information collected to facilitate product support, product development and improvement of the software as well as other services to you and other TBOX users. We monitor customer software usage to help us develop the design and layout of the desktop software and to improve the content to better match the interests of our users.
(h) Device Identifiers
When you access the Services by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by us. A device identifier may convey information to us about how you browse and use the Services. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Services. Some features of the Services may not function properly if use or availability of device identifiers is impaired or disabled.
- Information We May Receive From Third Parties / Other Sources:
- Commercial and Marketing Communications:
TBOX collects information for the purpose of being able to use it in the ways set out below.
If you place an order, we will use your name and email address to send you an order confirmation email, a shipping confirmation email, and customer satisfaction emails.
(b) Customer Service
Based upon the personal information you provide us at the time of account registration or purchase, we will send you a confirmation email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your preferences.?? TBOX may use non-personal information to improve performance of our Services, to understand how anonymous users interact with our website after seeing TBOX’s advertisements, to identify and retarget advertisements to past website visitors, and to optimize the performance of our advertising campaigns. TBOX may use both non-personal information and personal information to enable the purchase and fulfillment of TBOX products and services, and to improve the overall TBOX customer and product experience.
(c) Marketing Communications
We use the information we collect or receive, such as your email address, to communicate directly with you. We may send you emails containing newsletters, service-related announcements, promotions, and special offers. If you do not want to receive such email messages, you will be given the option to opt out or change your preferences. We also use your information to send you Service-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). You may not opt out of Service-related emails.
- Use Of Certain Service Type Information We Collect About You:
(b) provide custom, personalized content and information;
(c) to provide and monitor the effectiveness of our Service;
(d) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) diagnose or fix technology problems;
(f) help you efficiently access your information after you sign in;
(g) to provide advertising to your browser or device, and
(h) automatically update the TBOX application on your mobile devices.
- Sharing And Disclosure Of Your Information:
We will not share, rent, sell or trade your personal information to third parties outside TBOX and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as outlined below:
(a) Third Party Business Partners / Service Providers
(b) Co-Branded Websites
(c) Customer Testimonials
At times, we may post customer testimonials on our website which may contain personal information. We will obtain your consent via email and/or opt-in methods prior to posting your name, city, or stated activity/interest along with any testimonial.
(d) User-Generated Content
You may be able to disclose information about yourself in the course of contributing user generated content on publicly-available areas of the Services. Such information is unencrypted, public information, may be accessed or recorded by us, and there is no expectation of privacy or confidentiality in such information. Any personal information you submit in the course of such activities can be read, collected, or used by other users. If you submit your video or other content to TBOX, we may publish it on the TBOX website or applications along with certain personal information identifying you, e.g., your first and last name or your username, when we have your consent.
(e) Business Transactions
We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Information that we collect, including your personal information and non-personal information, is considered a business asset. Your information such as customer names and email addresses, and other user information related to the Services may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.
(f) Legal Compliance
TBOX will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to:
(i) comply with the law and the reasonable requests of law enforcement;
(iii) prevent or address potential or actual injury or interference with our rights, property, operations, users or others who may be harmed or may suffer loss or damage;
(iv) to exercise or protect the rights, property, or personal safety of TBOX, our Users, or others.
(v) prevent fraud and/or comply with judicial proceeding, court order, or legal process served on TBOX.
(g) Other Disclosures of Non-Personal Information
(B) How We Store and Protect Your Information:
- Keeping Your Information Safe:
TBOX cares about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Services. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from TBOX, at all times. However, TBOX cannot ensure or warrant the security of any information you transmit to TBOX or guarantee that information on the Services may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the Services, such as social networks. TBOX is not responsible for the functionality or security measures of any third party. The security of your personal information is important to us. We have implemented reasonable administrative, technical, and physical security measures to protect against the unauthorized access, destruction or alteration of your information. Despite our best efforts, however, no security measures are completely impenetrable.
- Storage and Processing:
- Compromise Of Information:
In the event that any information under our control is compromised as a result of a breach of security, TBOX will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
- Retention Of Information:
Following termination of your User account, TBOX may retain your private profile information for a commercially reasonable time for backup, archival, or audit purposes. For the avoidance of doubt, any information that you choose to make public on the service may not be removable.
- Children’s Privacy:
The Service provided by TBOX is intended for general audiences and not for children under the age of 13. We do not knowingly collect personal information from children under the age of 13, and if we become aware of such collection, we will take reasonable steps to delete any such information as soon as practicable.
- International Users:
(C) Your Choices About Your Information:
- Opting Out Of Collection Of Your Information For Tracking / Advertising:
Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents TBOX or its business partners from tracking your browser’s activities in relation to the Services, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the Services.
We provide you the opportunity to “opt-out” of having your personal information used for certain purposes, when we ask for this information. For example, if you purchase a product but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form by leaving the “Opt-In” checkbox blank. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication.
As stated above, you will be notified when your personal information is collected or shared by any third party that is not our service provider, so you can make an informed choice as to whether to share your information with that party. If you do not wish to have your personal information shared and want to opt-out from receiving further communications from any third party that is not our agent or service provider, please contact that third party directly.
TBOX strives to provide the public with relevant, value-added content in the form of online advertisements. However we respect the wishes of anyone who does not want to be tracked by third party advertising companies online. Users may opt-out of cookie-based online advertising and analytics programs by following the opt-out instructions provided by our advertising and analytics partners here.
(a) To opt-out of Google advertising cookies, please visit the Google advertising opt-out page.
(b) To opt-out of analysis via the Google Analytics cookie, please visit the Google Analytics opt-out page.
- Accessing / Correcting / Updating Or Removing Information:
TBOX users may modify or remove any of their personal information collected by TBOX at any time by logging into their account and accessing features such as Edit Profile and Account Info. If upon receiving access to your personal information, or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We take reasonable steps to correct the information so that it is accurate, complete and up to date. If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.
- Links To Other Websites And Services: